Privacy Policy

At IGDB Solutions Private Limited (“Company”, “we”, “our”, “us”), your privacy is of paramount importance to us. This Privacy Policy aims to comprehensively outline our practices regarding the collection, use, and disclosure of personal information we receive from users of our website and services. We are committed to protecting and respecting your privacy and adhering to all applicable laws and regulations.

1. Introduction

This Privacy Policy applies to information we collect when you use our website, services, and any other online platforms we offer (collectively, the “Services”). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly. This includes but is not limited to:

•  Name: To identify and personalize your experience.
• Email address: For communication purposes, including account verification, updates, and marketing.
•  Phone number: To contact you for service-related issues or marketing purposes.
•  Postal address: For billing, shipping of physical goods, and other correspondence.
•  Payment information: Including credit/debit card numbers and billing addresses for processing transactions.
•  Employment details: If applicable, for course enrollment and certification processes.
•  Academic background: If applicable, to tailor our courses and services to your needs.

2.2 Non-Personal Information

We may also collect non-personal information that does not identify you directly, such as:

•  Browser type: To ensure compatibility and improve user experience.
•  Operating system: For technical support and optimizing service performance.
•  IP address: For security purposes, including fraud prevention and geographical analytics. 
• Pages visited: To analyze user behavior and improve our website content.
• Time spent on our website: To enhance user experience and website performance.
• Cookies and tracking technologies: For personalization, analytics, and marketing.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Service Provision and Maintenance: To operate, maintain, and provide you with our Services, including course access, customer support, and service improvements.
• Transaction Processing: To process payments, refunds, and manage your orders.
• Communication: To send you service-related notifications, updates, promotional materials, and respond to your inquiries.
• Personalization: To tailor our services and offerings to your interests and preferences.
• Analysis and Improvement: To monitor and analyze usage patterns, improve our Services, and develop new features.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.

4. Sharing Your Information

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment processors: To securely process your transactions.
• Marketing and communication services: To send you promotional content and updates.
• Data analysis and storage services: To analyze usage patterns and store data securely.
• Customer service and support: To provide you with efficient and effective support.

These service providers are bound by confidentiality obligations and are only authorized to use your information as necessary to provide these services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to:

• Comply with legal obligations: Such as court orders, subpoenas, or other legal processes.
• Protect our rights and interests: Including investigating potential violations or enforcing our agreements.
• Ensure the safety and security: Of our users, employees, and the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or transfer of assets.

5. Data Security

We implement a range of technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: To protect sensitive data during transmission.
• Access controls: To limit access to your information to authorized personnel only.
• Security protocols: To detect and prevent security breaches.
  Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update Your Information

You have the right to access and update your personal information at any time. You can do this by logging into your account or contacting us directly. We encourage you to keep your information current and accurate.

7.2 Opt-Out

You may opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly. Please note that you may still receive service-related communications, such as account updates and administrative messages.

7.3 Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.

8. International Data Transfers

Your information may be transferred to, and maintained on, servers and databases located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to these locations.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Informatica Group (IGDB Solutions Private Limited)
Support Center: +91 7016778569
Email: support@informatica-group.com
Address: 421 Kamaxi Kunj, Beside D-Mart, Chhani Road, Vadodara, Gujarat, India 390002